What is an intent label?
An intent label is a short tag applied to a comment that describes what its author wants, such as high intent, tech support or general feedback.
Labels are the difference between a comment list and a workflow. Once every comment carries a label, triage stops being a reading task and becomes a rule: high intent goes to the sales channel, tech support goes to engineering, general feedback stays in the inbox. VocLens applies the labels automatically from meaning rather than keywords, so you never maintain a list of phrases that goes stale the moment you rename a plan. The practical effect is that triage stops depending on who is reading and on how much time they happen to have that morning — the same comment gets the same treatment every day of the week, whether it arrives at 9am on a Monday or during a launch weekend.
Key characteristics
A label is what makes automatic delivery possible; without one, every comment looks equally urgent.
Classification reads meaning, so renaming a pricing tier does not break your filters.
Everyone sees the same label on the same comment, regardless of who is triaging that day.
Labels are one of the signals that decide which comments sit at the top of the queue.
FAQ
Can I create my own labels?
The base labels are fixed, but you choose which ones are pushed, where they go and how urgently they arrive.
Is a label just a keyword tag?
No. Keyword tags match strings; intent labels come from classification, so unexpected phrasing is still recognized.
Can one comment have more than one label?
Comments get a primary intent plus finer sub-labels such as pricing, API or enterprise when they apply.
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